Here Is Exactly What Happens When You Schedule a Stephens Roofing Inspection — Every Step, Every Timeline, No Surprises.

You submit your inspection request through the form on this page, or call Bryan's team directly at (602) 363-6051. The form takes about 90 seconds — we ask for your name, phone, property address, roof type, and what concern brought you here. Nothing more.

Within 2 business hours (Mon–Fri 7am–6pm, Sat 8am–2pm MST), Bryan personally reviews your request. Every request. Not a call center, not an assistant — Bryan reads what you wrote and ensures it's handled at the right priority.

For urgent situations — active leaks, recent storm damage, a pre-listing deadline, or a closing insurance claim window — we prioritize scheduling within 24–48 hours. For standard inspections, we typically schedule within the same week.

The inspection takes about 20–60 minutes on-site depending on roof size and complexity. You don't need to take a day off — it's conducted outside your home and you don't need to be present, though most homeowners choose to be because seeing their roof from the drone's perspective for the first time is genuinely interesting.

Confirmation via phone and text, plus a reminder text the morning of your inspection.

Not a crew. Not a subcontractor. Bryan Stephens — the GAF Certified Contractor, Tile Roof Institute Certified, HAAG Certified founder — arrives in person. He introduces himself, explains exactly what the inspection involves, and answers your questions before he begins.

If you'd like to watch the drone flight — and most homeowners do — he'll position you where you can see the drone and the live camera feed on his tablet. He does not walk your roof. He does not move tiles. He does not touch any surface unless a specific finding requires targeted verification — in which case he explains exactly what, where, and why first.

Bryan pilots the drone in a systematic grid covering every section — ridge caps, field tiles, valleys, penetrations, flashings, and perimeter edges — at roughly 10–30 feet above the surface, capturing 4K footage and high-resolution stills from multiple angles. Simultaneously, the FLIR thermal camera detects heat differentials invisible to the naked eye.

The drone in flight. Bryan at his tablet reviewing live imagery. Occasionally a second pass over a specific area of interest before he leaves, to confirm complete coverage.

This is not a 15-minute review — it's a thorough, methodical analysis of every section by a HAAG Certified inspector with 30 years of experience. For every anomaly, Bryan classifies the finding by type, cross-references the thermal signature with the visual imagery, GPS-tags the precise location, assesses severity (monitor, repair, urgent repair, or replace), determines probable cause, and writes a clear, plain-language description of what it means.

This takes time to do correctly. It's why we commit to 24 hours rather than promising an "instant report" that would require cutting corners on the analysis itself.

Your complete report arrives in your inbox as a professionally formatted PDF — annotated aerial photos, thermal overlays, GPS-tagged locations, severity classifications, probable-cause analysis, and a prioritized action plan. Bryan personally sends it with a brief note summarizing the key findings and offering to answer any questions by phone or in person.

There is nothing attached to receiving the report. It is yours — to act on, to file, to share with your insurer, or to use in a real estate transaction.

After you've had time to review, Bryan or his team follows up to explain findings in plain language and discuss your options — without pressure and without a predetermined recommendation of what you should do. If your roof needs work, he'll show you exactly why, with evidence from your own report. If it doesn't, he'll tell you that too.

The next step is always yours, on your timeline. Our job is to give you the truth about what's happening above your family's heads. What you do with it is entirely up to you.